The short version
Thirty days, unused, in its packaging, refunded to the original payment method. If the
item is faulty or we sent the wrong thing, we pay the return shipping.
The window
You have 30 days from delivery to start a return.
Condition
Items must be unused and in their original packaging with any tags attached. Luggage
that has been through an airport cannot be returned as unused — pack it, wheel it
around the house, decide before you fly.
How to return something
- Email support@luxonlines.store with your order number and which
items you are sending back. - We reply with a return address and a reference number. Write the reference on the
outside of the parcel. - Send it with a tracked service and keep the receipt until the refund lands.
Who pays the return postage
- Faulty, damaged or not what you ordered — we do. We refund
your postage with the order. - Changed your mind — you do.
Refunds
We inspect the return and refund within five business days of receiving it, to the
original payment method. Your bank may take a further three to five business days to show
it. We refund the original outbound shipping only when the return is our fault.
Exchanges
The fastest route is a refund and a fresh order, because it does not hold your
replacement while a parcel crosses the country. If you would rather we exchanged it, say
so and we will.
Items we cannot take back
Used travel bottles and wash bags that have held liquids, for hygiene reasons, unless
they are faulty.
Your statutory rights
Nothing here reduces your rights under applicable Canadian consumer protection law.