Email support@luxonlines.store.
We answer Monday to Friday, 9am to 5pm Eastern Time, and we aim to reply inside one
business day. Messages sent over a weekend are answered on Monday.
What to include
- About an order — the order number from your confirmation
email, and what you would like to happen. - Before you buy — the product name and the question. If it is
about size, tell us the airline or the case you are matching it to and we will give
you the measurement rather than a guess. - A problem with an item — the order number and a photograph.
That is almost always enough for us to sort it out in one message.
Returns
You do not need to email first. The refund policy explains
the window and how to send something back.